Frequently asked questions

Across Canada and to the United States. Diffusers, refills and matches ship within Canada only, and our largest tables are pickup only, in Bedford, Nova Scotia.

Within 2 business days, with tracking sent the day it leaves us.

In Canada, Canada Post’s live rate for your address, shown at checkout. To the United States, $35 per order; US import duties and fees aren’t included, and the carrier collects them on delivery. Free on every order over $200.

Yes, within 30 days of delivery. See Returns.

Every piece comes straight from the maison that makes it: Baobab Collection, Ethnicraft, Evelyne Prélonge and Hypsoé.

On the first lighting, let the whole surface melt before you put it out, and never burn it longer than its instructions allow. Keep wicks trimmed, and leave about 1 cm of wax at the bottom.

Yes: $50, $100, $150 or $200, delivered by email with their own code.

All major credit cards, Apple Pay, Google Pay and PayPal.

Prices are in Canadian dollars. GST or HST is added at checkout for Canadian addresses.

See Trade, or write to hello@esotico.ca.

Write to hello@esotico.ca. A real person reads and answers every message.